Política de privacidad

1. Scope

This policy explains how 360 Brand Craft LLC ("we") collects and uses personal information when you visit 360brandcraft.com, create an account, use the client portal, or buy our services. We are the controller of this information. We do not sell your personal information and we do not share it for cross-context behavioral advertising.

2. Information we collect

• Account information: your name, email address and, if you sign in with Google, your Google account identifier and profile name.
• Business information you enter in our forms: business name, website, what you sell, category, goals, markets, budgets and project details.
• Order and billing information: what you bought, amounts, payment status and a reference to your Stripe customer. Card numbers are handled by Stripe and are not stored by us.
• Communications: messages, files and approvals you send us or upload to the portal.
• Technical information: IP address, browser type and device information, collected in server logs and used for security, rate limiting and fraud prevention.

We do not knowingly collect information from children under 13, and our services are not directed to them.

3. How we use it

• To create and secure your account and sign you in (including sending one-time sign-in codes).
• To price, provide, manage and support the services you order, and to communicate with you about them.
• To process payments, prevent fraud and abuse, and keep records required for accounting, tax and legal purposes.
• To improve our website and services using aggregated information.
• To comply with law and to enforce our agreements.

4. Who we share it with

We share personal information only with service providers that help us run our business, under contracts that limit their use of it, and only as needed:

• Stripe (payment processing and fraud prevention).
• Google (if you choose Google sign-in).
• Resend (delivery of sign-in codes and service emails).
• Our hosting and infrastructure providers in the United States.
• Advertising and commerce platforms (such as Amazon, TikTok, Meta, Google, Pinterest) when you ask us to manage your accounts on them; your use of those platforms is governed by their own privacy policies.
• Professional advisers, and authorities when required by law or to protect rights, safety and property.
• A successor in a merger, acquisition or sale of assets, subject to this policy.

5. How long we keep it

We keep account and order information for as long as your account is active and then for up to seven (7) years for accounting, tax and legal purposes. Sign-in codes expire after ten (10) minutes and are stored only as irreversible hashes. Server logs are kept for up to ninety (90) days unless needed to investigate a security issue.

6. Security

We use encryption in transit (HTTPS), hashed session tokens and sign-in codes, access controls, audit logs of sign-ins, orders and payments, and regular backups. No method of transmission or storage is completely secure, but we work to protect your information and will notify you of a data breach as required by law, including the Florida Information Protection Act.

7. Your choices and rights

You can access and update your account information in the portal, and you may ask us to give you a copy of, correct or delete your personal information by emailing support@360brandcraft.com. We will verify your request and reply within forty-five (45) days. We may keep information we are required to keep by law or for legitimate business records.

Residents of states with consumer privacy laws (for example, California, Colorado, Connecticut, Virginia, Texas and others) may have additional rights, such as to know, correct, delete and port their data and to opt out of sale, targeted advertising or profiling. We honor these requests where the law applies to us, and we will not discriminate against you for exercising them. You may use an authorized agent. If we deny a request, you may appeal by replying to our decision.

If you are in the European Economic Area or the United Kingdom, we process your information to perform our contract with you, to comply with legal obligations, and for our legitimate interests in running and securing our business. You may also lodge a complaint with your local data protection authority. Your information is processed in the United States.

8. Emails

We send transactional emails needed for your account and orders. We send marketing emails only with your consent or as allowed by the CAN-SPAM Act, and every marketing email includes a way to unsubscribe.

9. Changes and contact

We will post any changes on this page with a new effective date, and notify you of material changes by email or in the portal.

360 Brand Craft LLC, 255 S Orange Avenue, Suite 104 #1669, Orlando, FL 32801, United States. Email: support@360brandcraft.com.