Política de reembolsos

1. Change of mind before work starts

If you cancel within three (3) business days after paying, and before we have started work (for example, before a kickoff call, design work, account setup or campaign build), we refund the full amount paid, minus nothing.

2. Software Services

Work is delivered in milestones. Payments for milestones that have been delivered and approved, or deemed approved, are non-refundable.

If a project is terminated before completion, we refund any amount you paid for milestones not yet started, after deducting the value of work performed and non-cancellable third-party costs incurred up to the termination date. Any instalments still due are reduced to match the work actually performed.

If a Deliverable does not conform to its agreed specification and we cannot fix it within a reasonable time after you report it under the warranty in our Terms, you may ask for a refund of the amount paid for that milestone.

3. Marketing Services

One-time setup amounts and one-time add-ons (such as content packs, listings and A+ pages) are non-refundable once the work has started. If we have not started them, they are refunded in full.

Monthly management fees are non-refundable once the monthly period has started, because our team's time is reserved for your account. Cancelling stops future charges as described in the Payment & Instalment Terms.

Advertising spend is paid directly to the platforms and is outside our control; refunds of ad spend, if any, are subject to each platform's own policies.

4. Subscription Products

Monthly subscriptions can be cancelled at any time and end at the end of the current period; the current period is not refunded. Annual subscriptions may be refunded pro rata for unused full months if cancelled within thirty (30) days of the annual charge.

5. If you are not satisfied

Tell us at support@360brandcraft.com. We will review the work with you and, where we are at fault, we will redo it, extend the service at no charge or offer a partial refund. Additional refunds beyond this policy are at our discretion and do not change the policy for other cases.

6. How refunds are paid

Approved refunds are issued to the original payment method through Stripe within ten (10) business days of approval. Your bank or card issuer may take a further five to ten (5–10) business days to show the credit. We cannot refund to a different card or account.

To request a refund, email support@360brandcraft.com with your order reference and the reason. We reply within five (5) business days.

7. Contact

360 Brand Craft LLC, 255 S Orange Avenue, Suite 104 #1669, Orlando, FL 32801, United States. Email: support@360brandcraft.com.